FAQs


How do I contact someone in the office?

There are several ways to get in touch with us!  You may call the clinic Monday through Friday from 9 am to 6 pm, during our open hours.  If we are not able to answer the phone you may leave a voice message and we will return your call as soon as possible.  You can also message us 24/7 through your secure Patient Portal and we will receive the message as soon as clinic opens!


What is Patient Portal?

Patient Portal is a secure site that gives you direct access to your health information and your provider and their staff.  The Portal is open 24/7 for you to request labs, refills, appointments and more!  You are able to message the clinic on your time for non-urgent communication.  Never use the Portal message system if you are experiencing an emergency!  Emergency situations require a telephone call to 911.


I have chronic pain or anxiety.  What can you do to help?

We at Karnes Family Health believe in a holistic approach to every disease, disfunction and disability.  What that means for you is that we will make every effort to explore multiple treatment options to suit your specific situation.  Please remember, however, that we are not a pain management or behavioral health treatment facility.  We do not routinely provide narcotics or scheduled medications for chronic pain and anxiety issues, but we can refer you to a specialist, if other options fail. Options exist beyond medication for chronic pain and anxiety and we would love to visit with you about what options may be right for you.


What is your payment policy?

Payment for services rendered is due upon check-in at the clinic.  If you have insurance, you will pay the applicable copayment as set forth by your insurance.  If you do not have insurance, we have reasonable cash rates for new and established patient visits.  We accept cash and all major credit cards on site and on our online Patient Portal.


What if I have met my deductible?

Deductibles are set up by your insurance company and may not affect the amount of your co-payment, which is generally made at every visit.  If your deductible has not been met for the year, your insurance may not cover the visit and you would be responsible to pay any outstanding deductible amount before insurance will pay their portion.  We will make every effort to verify your insurance before your visit to ensure accuracy of charges.