FAQs


How do I contact someone in the office?

Call the clinic during our posted open hours.  Please leave a voice message if your call is not answered and we will return your call as soon as possible.

Make your telemedicine appointment online on our Google Business Profile page

Message us 24/7 through your secure Patient Portal


What is Patient Portal?

Patient Portal is a secure site that gives you direct access to your health information and your provider and their staff.  The Portal is open 24/7 for you to access your health record, request and make appointments and more!  You are able to message the clinic on your time for non-urgent communication.  Never use the Portal message system if you are experiencing an emergency!  Emergency situations require a telephone call to 911.


I have chronic pain or anxiety.  What can you do to help?

We at Karnes Family Health believe in a comprehensive approach to every disease, disfunction and disability.  What that means for you is that we will make every effort to explore multiple treatment options to suit your specific situation.  There are ways to treat these conditions without the typical use of narcotics and benzodiazapines, which are not prescribed at this location.  Referrals can be made to specialists for these services, as well.


What is your payment policy?

Payment for services rendered is due upon check-in.  If you have insurance, you will pay the applicable copayment as set forth by your insurance.  If you do not have insurance, we have reasonable cash rates for new and established patient visits.  We accept cash and all major credit cards on site and credit/debit cards for our online visits.


What if I have met my deductible?

Deductibles are set up by your insurance company and may not affect the amount of your co-payment, which is generally made at every visit.  If your deductible has not been met for the year, your insurance may not cover the visit and you would be responsible to pay any outstanding deductible amount before insurance will pay their portion.  We will make every effort to verify insurance coverage prior to your visit to ensure accuracy of charges.